All hosting plans include a 7 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund of your original hosting cost. The 7 day guarantee does not cover any add-ons or extras purchased upon signup, it only covers the hosting plan, and only if you cancel your account within 7 days of the activation of your account.
Our refund policy does not apply to any additional items or services; this includes but is not limited to extra Data Storage or Data Transfer.
Any request for cancellation must be received via the billing center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.
Accounts cancelled/terminated by Spunky Hosting for violating our Terms or AUP do not qualify for the 7-day money back guarantee. For example, if your account is cancelled due to spamming or IRC use, you will not be given any refund.
If you have previously cancelled an account and received a refund under this guarantee you cannot re-order and still be covered by the guarantee. All subsequent orders are final and no refunds will be given.
If you cancel your account a refund will be processed within 7 days of your cancellation, it may take a further 4 days for this to show on your credit card statement or in your paypal account.
The money back guarantee is designed to let you try our service/support without penalty if you find it does not fit your needs. It is not intended as a mechanism for you to get free hosting. We have a seperate free hosting program. Therefore if you cancel and then immediately sign up again because you loved us and just dont feel like paying for the first week, then your order will be denied. You can pay for the services rendered or wait 7 more days (in either case you will no longer be eligible for a refund).
